ACTIV COMMUNICATION Help & advice
Have a question? We’re here to help.
Design, files, delivery or quotes: find useful answers to help move your project forward.
Answers to your questions.
9 result(s)
Can I return to a design later?
Yes. Sign in to your account to find ongoing projects under “My designs” and continue personalising them.
Create my materialsHow do I personalise a template?
Choose a product and a template, then personalise the text, images and colours in the online editor. You can also start with a blank template.
Create my materialsCan a designer handle my layout?
Yes. Our studio can create your layout or review your design. The service is quoted before you commit.
Create my materialsWhich image formats does the editor accept?
The editor accepts JPG, PNG, WebP, GIF and SVG images. For other files intended for the studio, contact us to check compatibility.
Prepare my filesWhat resolution should I use for printing?
For a sharp result, aim for 300 DPI at the final printed size. Enlarging a small image can reduce its quality: check the editor’s warnings.
Prepare my filesWhat is a print proof (BAT)?
The proof is the document you check and approve before printing. Review the wording, images, margins and folds before giving approval.
Prepare my filesHow long does delivery take?
Allow around 5 to 7 working days after proof approval in mainland France. Express deadlines can be considered on quotation for urgent projects.
Order & deliveryHow much does delivery cost?
Delivery in mainland France is free from €50 including VAT after discounts. Below that, a flat €4.90 fee applies.
Order & deliveryHow do I get a personalised quote?
Describe your project in our quote form. For large formats, special finishes or high quantities, our team can also advise you on +33 9 82 99 09 99.
Order & deliveryHAVE A PROJECT IN MIND?
Let’s make a great impression together.
A special format, some advice or a custom design? Our team is here to help.